Job Description

The successful candidate will be part of the Customer Affairs Department in SIA's Customer Services & Operations Division. 

Key Responsibilities:

• Play an important role in managing and building relationships with SIA customers.
• Attend to customer feedback promptly and take actions to restore customer confidence.
• Work closely with various business units to establish the cause of customer concerns and address servicing gaps.
• Participate in various projects and initiatives to raise customer service standards.

Requirements

• Possess a university degree in any discipline
• Required to possess emotional maturity and passion for customer service, as well as excellent interpersonal and communication skills.
• Have a flair for and enjoy writing
• With 3 to 5 years’ working experience in customer service jobs or with work experience in the airline industry will have an advantage.
• Note: This will be a 4-year contract position and will be based at either Kuala Lumpur or Penang.